****** - Verified Buyer
4.5
This is a great manual and all in the learning and development field should have one of their shelf. It is practical and easy to read with examples, case studies and stories. Great investment. I bought the hard cover so I could keep the quality up as I use and abuse it. My co-workers borrow the book frequently to reference content. Take a look at the 9 sections and all of the content included to help you decide if this is for you. I can't think of anything that they left out.
